Thank you for choosing Body & Mind for your Physio-Pilates sessions. Please review the following service terms :

Booking Procedure:

o   Classes are reserved via telephone or message confirmation from our studio.

Cancellation Policy:

o   Cancellations must be communicated via telephone followed by a message at least 6 hours before the scheduled session.

o   Failure to provide adequate notice may result in the session being marked as taken.

o   This allows us to accommodate clients on our waitlist promptly.

Package Validity:

o   All packages have a validity period starting from the first session, as communicated beforehand.

o   Sessions must be utilized within the specified validity period to avoid expiration.

Instructor Assignment:

o   While we do not guarantee a dedicated instructor, our team of qualified professionals will lead sessions as available.

Session Timing:

o   Sessions will commence and conclude promptly within the allocated time slot.

o   Please be punctual, as sessions cannot be extended due to delays.

Refund Policy:

o   We do not offer refunds, conversions, or transfers of packages once purchased.

Emergency Cancellation:

o   Emergency cancellation (Medical/Personal) may be considered at the discretion of the management based on the package availed.

These terms and conditions are designed to ensure the efficient management of our schedule and to uphold the quality of our services. We appreciate your understanding and cooperation.

Thank you & warm regards,
Team Body & Mind Studio